Ekta
Repair electronics digital service
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Ekta
Industry
Repair, Tech Service, SAAS
Headquarter
🇺🇦 Ukraine
Our Role
UX UI Design, Audit, Research
Estabilishment
2022
Link
Web siteThe project aims to provide repair services for a wide range of household and office equipment, including but not limited to appliances, digital equipment, garden equipment, personal vehicles, and drones. The project will focus on offering affordable and high-quality repair solutions to customers who are looking to fix their damaged or faulty equipment rather than replace it.
Develop an innovative pickup and delivery system that provides a seamless and hassle-free experience for customers who want to have one-stop solution repair service.
Our solution for providing affordable and high-quality repair services for household and office equipment includes implementing a seamless pickup and delivery system. Through our user-friendly online booking platform, customers can easily schedule repairs and provide details about the equipment and issue they are facing. Throughout the repair process, customers receive regular updates on progress and estimated completion time via SMS and App. Â By implementing this seamless pickup and delivery system, we aim to offer customers a hassle-free experience, saving them time and effort while delivering reliable and cost-effective repair solutions.
• Conducting user research to understand customer needs and pain points; • Creating customer personas and mapping out their needs and journeys; • Analyzing the market and identifying competitors; • Defining the scope of your repair services, including what types of appliances, equipment, and vehicles you will repair and what your service offering will include (e.g., on-site vs. off-site repair, repair vs. replacement options).
• Developing a repair process that meets the needs of your customers and your business (e.g., on-site vs. off-site repair, diagnosis and assessment, repair and replacement options); • Designing the logistics and supply chain necessary to acquire parts and equipment for repairs; • Creating a pricing model that is competitive and sustainable; • Developing a marketing and customer acquisition strategy that will help you reach and engage with your target audience.
• Building out your repair infrastructure (e.g., workshops, repair vehicles, tools and equipment); • Hiring and training staff to deliver your repair services; • Launching marketing and customer acquisition campaigns to generate interest in your services; • Delivering high-quality repair services to your customers and building an excellent reputation.
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Our goal is to make your interaction with service centers as hassle-free as possible.
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